Council aims to improve the quality of life of local community members by providing services that respond to local needs and are delivered to a high standard.
Council provides both universal services that are used by most community members (such as waste and recyling collection or footpath maintenance), and specialised services which respond to specific needs (such as meals on wheels and child care).
To give you an idea of the breadth of Council services, here are some statistics about services provided by Council in 2011/2012:
In 2009, Council introduced a Customer Service Guarantee. The guarantee includes 64 targets which set out the level of service you should expect from Council in areas as diverse as waste collection, aged care and libraries. Here is more information about the Customer Service Guarantee.
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