Self serve kiosks and access

On Friday 29 April our automated access points for Collingwood Leisure Centre, Fitzroy Swimming Pool and Richmond Recreation Centre were made live and operational for use.

At this stage it is anticipated that the group exercise self-serve kiosks across our venues will then be made operational in May.

The introduction of automated entry and group exercise self-serve kiosks is in direct response to a history of customer feedback from members seeking efficient passage through our reception areas. Automated access and the self-serve kiosks will provide members with quicker access to our venues as well as the ability to obtain group exercise class tickets with considerable ease. It will free up our customer service staff to spend more time assisting member and visitor enquiries.

Customer service staff will be on hand to guide members through the use of the self-serve kiosks and automated access points in the first few weeks of activation.

Stage one implementation

Automated access / turnstiles

Access gates and turnstiles have now been installed across all of our leisure centres. The automated entry points will provide members with quick access to our venues. With the use of your membership card, key tag or RFID band you will now be able to scan through the access gates/turnstiles and head straight to your work out or swim. 

If you require a locker key or wrist band for access to our spa, sauna and steam areas you will still be required to visit reception.

Please note - until the group exercise kiosks go live you will also need to visit reception to obtain a ticket to our group exercise sessions.

Who can obtain access through our access gates and turnstiles?

In the initial activation phase we have adopted a staged approach in order to maximise customer experience via necessary and essential testing.

The turnstiles and control points in our venues will admit current Yarra Leisure members in stage one of the implementation phase.

Visit pass holders, swim school students and junior squad members will not be able to gain automated access to our venues via these control points and will need to continue to visit reception for entry in the initial implementation stage. We are still investigating avenues to extend access to this technology to as many Yarra Leisure user groups as possible.

Group exercise self-serve kiosks

Database administrative work is currently being conducted on the group exercise self-serve kiosks in order for them to be made operational. We apologise for the delay in having these units operational; and we are working with our software provider to have these working as soon as possible.

The self-serve kiosk is a touch screen display terminal that members will be able to use to obtain a ticket to a Group Exercise* or Yarra Triathlon session.

As a member simply visit the kiosk, scan your membership card, key tag or RFID band and you will be displayed with the classes you are eligible to attend. With a simple selection of the class you want to attend, you are checked in, and a ticket printed for entry to the class.

*Please note - you will not be able to obtain a ticket for Aqua Aerobics sessions from the self-serve kiosks as you will still be required to obtain a wrist band from reception.

Who can obtain a class ticket from our group exercise self-serve kiosks?

In the initial implementation stage in May, the self-serve kiosk will be available for use by current members with access to Group Fitness* or Yarra Triathlon sessions. Further information will be provided at a later stage with a go live date for the group exercise self-serve kiosks.

Casual visitors and multi visit pass holders will need to continue to visit reception to either purchase a group fitness session or obtain a ticket to the session of their choice.

Introduction of RFID bands

In line with the implementation of self-serve kiosks and automated access points, Yarra Leisure has introduced the option for members to purchase an RFID wristband.

RFID bands will provide members with the ability to move freely during all activities, through entry gates around the facility, without having to carry keys or a bag. The bands are highly recommended for members who utilise the spa, sauna and steam areas as you will no longer be required to obtain a wrist band from reception, except when participating in Aqua Aerobics.

The current electronic lockers at Fitzroy Swimming Pool and Richmond Recreation Centre are not equipped to read RFID bands therefore should you utilise these electronic lockers frequently it is advised that you continue to use your allocated membership card or key tag.

Members will be provided with the option to purchase a waterproof RFID wristband at a fee of $6 in the following sizes; small, medium, and large.

Please note – Current membership cards and key tags will work on automated access points and self-serve kiosks therefore it is not a requirement to purchase an RFID band. Membership cards and key tags will continue to be provided free of charge. The RFID bands are an optional alternative.

Fact sheets

pdf format Self serve kiosks and access - fact sheet - 29 April 2016 (157.72 KB)

pdf format Self serve kiosks and access - fact sheet - 4 February 2016 (158.31 KB)

pdf format Self serve kiosks and access - fact sheet - 4 December 2015 (160.78 KB)

Further information

For enquiries regarding the self-serve kiosks and automated access please email us at yarraleisure@yarracity.vic.gov.au

Updates regarding the progress of the works will be made available on this webpage and via Twitter (@yarraleisure).

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