Assessing Your Needs

An assessment is required for most Government funded services. Generally this assessment is conducted in your home by an Aged & Disability Services Assessment Officer. During the assessment you will be able to ask any questions and discuss your care needs.

At this home visit, the type, and amount of service you need will be negotiated with you. As far as possible, all services will be provided at a time that suits you.

The services will then be written in a confidential care plan which is kept by Aged & Disability Services. (You will also be given a copy to keep).

The Care Plan provides details of the:

  • agreed services to be provided
  • agreed number of service hours and frequency
  • fees to be charged for each service being provided
  • name and contact number of the Assessment Officer
  • the date of the review visit.

Your care plan can be reviewed at any time with you and/or your carer. If we can’t provide the service you need we can refer you to an appropriate service.

Further information
Aged and Disability Services
9205 5285

 National Relay Service
 users phone 133 677 then ask for 03 9205 5555.
Speak & Listen users (speech-to-speech relay) phone 1300 555 727 then ask for 03 9205 5555.
Internet relay users connect to the National Relay Service via and then ask for 03 9205 5555.


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